Shipping Policy

At LUME, we work with global suppliers to bring you high-quality products at the best prices. Below are our shipping details to help set clear expectations.

Processing & Shipping Times

  • Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Shipping Time:
    • USA & Canada: 7-14 business days
    • Europe & UK: 7-14 business days
    • Australia & New Zealand: 8-14 business days
    • Rest of the World: 10-20 business days
  • Tracking Information: Once your order ships, you will receive a tracking number via email. You can monitor your package using the tracking number here. 

Shipping Costs 

We are delighted to offer free shipping on all orders!

Order Tracking

Once shipped, you will receive a tracking number to monitor your package. Please allow 3-7 days for tracking updates. You can monitor your package using the tracking number here. 

Delayed or Lost Packages

If your order hasn’t arrived within [X] days of the estimated timeframe:

  • First, check your tracking number for updates.
  • If your package is lost in transit, we will reship your order or offer a refund (case-by-case basis).
  • We are not responsible for delays caused by customs, weather conditions, or incorrect addresses.

Customs & Duties

Some international orders may be subject to customs duties or import taxes. These charges are the responsibility of the buyer.

Wrong Address Policy

Please double-check your shipping address before checkout. If an incorrect address is provided:

  • If the order hasn’t shipped, we can update the address.
  • If the order has already shipped, we are not responsible for lost or misdelivered packages.

Contact Us

If you have any questions about your order, reach out to us at info@yourlume.store.